Recent Follow — Support

Check the spelling of the username, and confirm the account is still active by opening it in Instagram. If Instagram is rate-limiting requests, waiting a few minutes and trying again usually resolves it. If it keeps failing, email us the username you tried and roughly when you tried it.

The app works with information that is already publicly visible on a profile. If an account is private, that information is not public, so the app cannot retrieve it.

Open the app and use Restore Purchases. Make sure you are signed in with the same Apple Account that made the purchase. If it still doesn't appear, email us the date of purchase and we will look into it.

Subscriptions are billed by Apple, not by us. Manage or cancel at apps.apple.com/account/subscriptions, and request a refund at reportaproblem.apple.com. Cancelling stops future renewals; access continues to the end of the paid period.

Check iOS Settings › Notifications › Recent Follow and confirm notifications are allowed, then check that alerts are enabled inside the app. Low Power Mode and Focus modes can also delay delivery.

An export is saved through the iOS share sheet, so it lands wherever you send it — Files, Mail, or another app. If an export doesn't complete, email us and tell us roughly how large the list was.

Email support@igexport.com from the address associated with your account and we will delete the data we hold. Deleting the app removes the data stored on your device.